What every dental (& other customer service) experiences should be

Let’s face it, when it comes to putting these bad boys in our mouth we really want to know who is doing it. My mom recently went to a new dentist. For the last THREE days she’s been talking about her experience and what great customer service they’ve provided.

First she dropped in on them in person. Hey, she’s retired, she’s got time. They indicated they did indeed take new patients and scheduled her for the NEXTday.

The first thing that blew her away was the phone call that evening. Joshua D.M.D himself called and asked if she had any questions about the next day’s appointment. Not a receptionist. Not even a hygienist. Her actual DENTIST called.

They had a tremendous sales package. If she purchased a plan, all her care would be discounted. Her first medical bill for her first exam and cleaning were the equivalent. So she signed up, and started saving.

At her appointment, they offered her a blanket because they know patients can get chilled.

The dentist noted a condition that she’s had for three years that could easily be addressed. She’d be asking her previous dentist, on deaf ears. The new guy discussed the overall health of all her teeth if this was done. She was so pleased she didn’t have to ask him!

At the end of her first visit they offered her a carnation. A free flower. First day.

For three days as some other thoughtful, caring act took place, she shared. What a great job of providing customer service.

When I looked up their website, they are committed to paying it forward.

Loved the customer service, how they took care of my mom and her needs. How does your dentist customer service measure up?

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One thought on “What every dental (& other customer service) experiences should be

  1. My dentist checks our blood pressure, asks about our health, and on a certain day of the week, invites a massage therapist to give patients who want it, a hand and arm massage. I agree, customer service has its benefits!

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